Our Emails to You

About keeping in touch via email

At Robertsbridge Community College we use email as our default method of communication. It's quick, it's efficient, it makes good use of our resources, and it enables you to get back in touch with us easily if and when you need to.

For this reason we do ask that parents, wherever possible make sure that we have an up-to-date and functional email address at which we can keep in contact with you. It also helps us if, when contacting the college, you use the same email address to contact us that we have on record for you.

If you think we might not have a working email address for you (you can expect to see a couple of emails from us in a typical week), or if ever need to change your email address please let us know at admin@robertsbridge.org.uk. If it is a change to your email address you need to make, it is best if you can email us from the old account before you make the change.

Anti-spam guidance for parents

Some parents may find that their email systems mistakenly flag some emails from the college as spam or junk. Most email clients allow users to specify ‘safe senders’ which will prevent this. 

To add Robertsbridge Community College as a trusted contact in some of the most popular email clients, follow the steps below.

Please note that the email address specified in the instructions below is used for outgoing messages only. Communications sent to the college should still be sent as per the information on our Contact page.

If you receive an email from the college and wish to reply to the sender, please just click reply and the correct email address should appear in your response.

This information is believed to be correct at the time of writing. Unfortunately we are unable to provide individual assistance with enquiries about email filtering. If you have further queries, please contact your email service provider. 

Gmail (desktop and mobile)

If Gmail delivers one of our emails to your spam, you have two options:

• Mark one of our emails as Not Spam: Open the spam folder and click or tap the message. Click Not Spam.
• Add edulink@rccmail.org.uk to the address book. Open the contact list, click or tap New Contact, and input the address.

Apple Mail (desktop)

If Apple Mail delivers one of our emails to your junk, you have two options:

• Teach Apple Mail's filter to allow future messages: Open the junk folder and find the message. Move the message into the inbox.
• Add edulink@rccmail.org.uk to the address book: Open the message, right-click the sender email address, and choose Add to Contacts.

Mail (Apple iOS mobile devices)

If Mail delivers one of our emails to your junk, you have two options:

• Teach Mail's filter to allow future messages: Open the junk folder and find the message. Move the message into the inbox.
• Add edulink@rccmail.org.uk to the address book: Open the message, and tap the From email address. Then tap Create New Contact to input the address in the contacts list.

Outlook

If Outlook delivers one of our emails to your junk, you have two options:

• Mark one of our emails as Not Junk: Open the junk folder and click the message. Click Not Junk.
• Add edulink@rccmail.org.uk to the address book: Open the message, right-click the sender name, and click Add to Contacts.

Outlook.com

If Outlook.com delivers one of our emails to your junk, you have two options:

• Mark one of our emails as Not Junk: Open the junk folder and right-click the message. Click Not Junk.
• Add edulink@rccmail.org.uk to the Safe Recipient list: Click the gear icon, and choose Options. Click the Safe and Blocked Senders link, click Safe Senders, and input edulink@rccmail.org.uk.

Yahoo Mail

If Yahoo Mail delivers one of our emails to your junk, you have two options:

• Mark one of our emails as Not Spam: Open spam folder, click the message, and click Not Spam.
• Add edulink@rccmail.org.uk to the address book: Open the message and click the Add to contacts button next to the From email address.

AOL Webmail

If AOL Webmail delivers one of our emails to your spam, you have two options:

• Mark one of our emails as Not Spam: Open the spam folder and click the message. Click the OK, Not Spam button.
• Add edulink@rccmail.org.uk to the address book: Click Contacts in the navigation panel, and click the New Contact icon. Input the email address and click the Add Contact button.